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Photo by Dan DuChene
The city of Ypsilanti is hoping to streamline services and better serve its residents through new features on its Internet site.
Assistant City Manger April McGrath informed City Council about the new ability for Ypsilanti citizens to ask questions of city staff, request city services and register complaints on the Web during its meeting last night.
Called the Action Center, the new Internet feature not only adds these abilities to the Internet, but also allows residents to track the progress of those features online.
Residents use their e-mail addresses to register for the services. Once the e-mail address is registered, a password is sent to the account. The e-mail and password are then used to log on, where the user can change the password.
“We’re well on our way to using technology to becoming closer with our residents,” McGrath said at the meeting.
She gave the example of a neighbor who files a complaint about someone not cutting their grass. The person would be able to log on, file the complaint and watch it move its way through its channels.
“While the citizens are very excited for residents in the community, staff will be able to create reports,” McGrath said. “We’re going to be able to do a lot of reporting.”
She said city staff has actually been tracking their progress on such matters for quite a while to get accustomed to the process. She said the data collected will be able to create specialized and specific reports on the information tracked by the new service.
“We can give you as many reports as you like,” she said.
McGrath said she hopes to make a more formal presentation on what the site has to offer next week. She said this development is a large part of what staff has been working on to create a better Internet home for the city.
Interested parties wishing to log on to the Ypsilanti Action Center can visit the site by clicking here.